Triple Zero Victoria
Triple Zero Victoria (TZV) is a statutory authority that provides critical call-taking, dispatch service, and operational communications function to Victoria’s emergency service organisations. Police, fire, ambulance and SES emergency communications is integrated within TZV enhancing interoperability and multi-agency response. TZV facilitates crucial information sharing, supporting operational response, planning, and decision-making across Victoria.
When the community need help, call-takers connect them to the most appropriate emergency service to meet their needs. Dispatchers then relay critical information and tactical intelligence to emergency services throughout the incident.
TZV ensures highly available, resilient and secure systems by overseeing Victoria’s operational communication technology ecosystem connecting communities and emergency services through telephony, computer aided dispatch (CAD), radio, mobile data, and paging systems.
Mitigation
| Activity | Critical task alignment / activity source |
|---|
| Participate in planning activities related to call taking, dispatch and operational communications functions | 1.1 |
| Develop plans to mitigate and manage the impacts of major emergencies on call taking, dispatch and operational communications functions | 1.1 |
| Support other agencies in business continuity and redundancy planning and testing in relation to call taking, dispatch and operational communications | 1.1, 3.2, 3.3 |
| Contribute data and insights to inform sector emergency risk assessments and emergency management planning | 1.3 |
| Participate in national and state level exercises relevant to call taking, dispatch and operational communications functions | 1.6 |
| Contribute to community preparedness and awareness activities related to the triple zero system at national and state level. | 2.1. 2.2 |
| Maintain the continued operations of services across TZV’s three State Emergency Communication Centres | 3.3 |
| Ensure the operational communications information systems managed by TZV are available, resilient and secure (including 000 telephony, Computer Aided Dispatch system and other data exchange services) | 3.4 |
| Deliver efficient and effective operational communication services to link community, field responder and emergency managers | 3.5 |
| Contribute to planning and preparedness to support a pre-hospital health response to an emergency with mass casualties or health consequences | 13.1 |
Response (including Relief)
| Activity | Critical task alignment / activity source |
|---|
| Lead Response Support Agency (RSA) for the functional area of emergency services telecommunications | Table 10: Support agencies for response |
| Provide the control agency and Emergency Management Commissioner with timely and usable information on major emergency call data, relevant risks and impacts to call taking, dispatch and operational communications to support the dissemination of public information and warnings | 2.3, 4.5 |
| Provide timely and effective call taking and disseminate that information to the agencies, including managing times of peak demand | 3.2, 7.3, 12.4, 14.4 |
| Provide timely and effective dispatch services in line with agency direction and provide situational awareness information through operational communication networks, including managing times of peak demand | 3.2, 4.1, 4.6 |
| Provide timely and effective operational communications services to relevant emergency services organisations and related services organisations, to support Police, Fire, Ambulance and VICSES personnel in the field | 3.2, 3.4, 7.3, 12.4, 14.4 |
| Activate TZV’s Incident Management Response protocols to prepare for and respond to potential or actual increased demand for call taking, dispatch or operational communications services | 3.2, 4.3 |
| Support the State Communications Planning cell during emergencies with the provision of information to minimise impact of emergencies on operational communications networks | 3.4, 19.4 |
| Track and maintain records of the progress and status of events and relevant emergency services resources, and communicate scene safety messages when appropriate | 4.3, 4.4 |
| Contribute to the state-wide intelligence cycle through the provision of timely, accurate and actionable information in relation to major emergency call data, relevant risks and potential impacts to call taking, dispatch and operational communications functions (including disruptions to TZV services) to facilitate state-wide situational awareness and mitigate risks to response operations | 4.5. 4.6 |
| Conduct immediate, operational enquiries on persons, vehicles and locations for VicPol | 3.2, 11.1 |
| Process calls for assistance in line with agency direction, including the provision of pre-ambulance life support advice via the telephone and connect to specialist referral services as required for medical emergencies | 13.4, 14.2, 14.4, 14.8 |
| Support the transport of patients through call taking, dispatch and operational communications functions | 14.5 |
Recovery
| Activity | Critical task alignment / activity source |
|---|
| Recovery of State Emergency Communications Centres and systems, managed by TZV | 3.4 |
Assurance and Learning
| Activity | Critical task alignment / activity source |
|---|
| Capture observations and insights during and after emergency events to inform preparedness for and response to future events | 21.1 |
| Participate in sector learning and assurance activities such as exercises, reviews, inquiries and debriefs | 21.1 |
The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.