Overview
This Recovery section (tables 13–18) serves as a guide for agencies involved in recovery. It details the range and types of assistance, and the providers of each, to support community recovery. Refer to the SEMP for an explanation of recovery concepts and arrangements.
The information shown is in summary form. This guide does not prevent other organisations from providing recovery services, including activities or additional services. Depending on the needs associated with the event, other government organisations, such as community service organisations, may support and deliver recovery services in addition to or alongside the Recovery Lead Agencies (RecLAs) (refer to REMPs and MEMPs for regional and local recovery arrangements as they may differ from those listed in tables 14–18).
However, all recovery services must be managed under the established recovery coordination arrangements.
Recovery tier coordination responsibilities are:
- state and regional recovery coordination: Emergency Recovery Victoria
- Deliver recovery programs and services (including community services)
- for municipal recovery coordination: Councils [1]
- Recovery information for community
- Coordination of community recovery services
Recovery coordination operates at both tier level and activity level.
- Tier level coordination is responsible for oversight of all recovery environments and associated activities
- Activity level coordination (Recovery Coordinating Agency (RecCA)) is responsible for overseeing the delivery of recovery services by RecLAs and Recovery Support Agencies (RecSAs).
Recovery is undertaken across four environments, Social, Economic, Built and Natural, that provide a framework within which recovery can be planned, reported, monitored and evaluated. The environments and their areas of activity can be adapted to meet the needs of people and communities affected, such as consideration for Aboriginal Culture and Healing.
Within the 4 environments, there are 14 areas of activity. These activities are interrelated across the recovery environments (Table 13) and describe a community need. Each activity has recovery services – programs, services and products – that assist in community recovery. Every recovery service has one or more RecLAs, often with several other agencies RecSAs supporting them (tables 14–18).
The consequences of the emergency and community needs will determine if the recovery service is required. In some instances, the RecLA reflects existing legislative responsibilities or arrangements in practice/on the ground [2], and may undertake a coordination role within an activity. If at any time the service extends beyond the RecLA capability or capacity to deliver, it is escalated to the RecCA.
Table 13: Four recovery environments and 14 areas of activity
Recovery Environment | Activity | Recovery Coordinating Agency |
---|---|---|
Social | Housing and accommodation | DFFH |
Individual and household financial assistance | Activity leads | |
Psychosocial support | DFFH | |
Health and medical assistance | DH | |
Economic | Economy and businesses | DJSIR |
Agriculture | DEECA | |
Built | Energy services | DEECA |
Public telecommunications | DGS | |
Reticulated water and wastewater services | DEECA | |
Transport | DTP | |
Building and assets | Activity leads | |
Waste service disruption | DEECA | |
Natural | Natural environment, public land and inland waters | DEECA |
Wildlife and threatened ecosystems and species | DEECA |
Table 14: Recovery coordination: For services across all environments
Lead and support agencies for recovery services that occur across the recovery environments. These are coordinated at the relevant tier level.
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Develop and provide public health advice | Councils | |
Formation, leadership and support of municipal recovery committees | Councils | ERV |
Provision of recovery centres (as required) | Councils | |
Organisation of state-led public appeals | DJCS | ARC |
Coordination of spontaneous volunteers [3] | ERV (strategic [4]) | Volunteering Victoria |
Management of donated goods | ERV | Salvation Army |
Support for Aboriginal Culture and Healing, ensuring coordination efforts align with the State Government's commitment to advancing Aboriginal self-determination | ERV |
Table 15: Recovery coordination: Social environment
Lead and support agencies for recovery services, within recovery activities that occur across the social environment. The social environment considers the impact an event may have on the health and wellbeing of individuals, families and communities. This environment is primarily concerned with safety, security and shelter, health, psychosocial wellbeing and case support or management.
Health and medical assistance (DH)
Ensure that health and medical emergency responses are coordinated and appropriate
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Provide and promote advice on wellbeing in recovery | DH | EPA (Environmental Public Health) |
Support community access to appropriate health services | DH | DH funded health care services Other community & acute health services & agencies |
Individual and household financial assistance (Activity leads)
Assist households to minimise the financial impact of the emergency by providing advice and financial assistance where eligible
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
DFFH Personal Hardship Assistance Program – Emergency Re-establishment Assistance | DFFH | EMV |
Australian Government Disaster Recovery Financial Assistance | ERV as lead government liaison |
|
Link insurance information to relevant recovery activities | ICA | Disaster Legal Help Victoria |
Psychosocial support (DFFH)
Support the emotional, spiritual, cultural, psychological and social needs of affected people
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Psychosocial support services to affected people and communities |
| |
Family violence services and information | DFFH | Mental health services Private providers Specialist family violence services |
Provide and promote mental health support services and information | DH | Mental health services Private providers |
Support in emergencies caused by crimes against the person, an act intended to cause harm to the community or as a result of a Class 3 emergency event | Victim Services, Support and Reform | |
Support and advice to aid schools and early childhood services | DE | |
Referrals to psychosocial support services for primary producers and animal owners | DEECA |
|
Support for the bereaved | DH (non-coronial) VIFM (coronial) | CCOV (coronial) DH (coronial) |
Housing and accommodation (DFFH)
Assist people displaced by the emergency to access temporary accommodation, and return to stable housing as soon as possible.
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Support securing temporary accommodation | DFFH | Community housing agencies |
Public health advice to councils on interim accommodation standards for displaced people | DH | |
Transition to stable housing | DFFH | Community housing agencies |
Recovery Support Program (DFFH)
Support people directly impacted, if funded, with access to services and information about housing, health and wellbeing, finances, legal matters, payments and grants, and provide practical assistance and navigation.
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Coordinate the delivery of a funded single entry point for recovery support including navigation, case support and case management to people directly impacted | DFFH | Community Service Organisations |
Table 16: Recovery coordination: economic environment
Lead and support agencies for recovery services, within recovery activities that occur across the economic environment. The economic environment considers the direct and indirect impacts that an event may have on business, primary producers and the broader economy
Agriculture (DEECA)
Assist the agriculture sector to recover and minimise long term social and economic impact on primary producers and other animal owners
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Deliver recovery programs and advice to primary producers, and rural land managers and other animal businesses | DEECA | Councils |
Implement available financial assistance to assist primary producers’ recovery | DEECA | RAC (rural) |
Provide technical advice to primary producers and rural land managers on re-establishment or alternative strategies | DEECA | |
Assist rural land holders repair and restore fences damaged by suppression activities on private land or bushfire on the public/private land boundary | FRV |
Economies and businesses (DJSIR)
Mitigate the impact of emergencies on economic activity in affected communities, by providing information, advice and support to businesses to facilitate good decision making and assist their recovery.
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Implement available financial assistance to assist economic recovery | DJSIR | RAC (rural) |
Implement available financial assistance to assist small businesses’ recovery | DJSIR |
RAC (rural)
|
Identify and monitor broad economic impacts, consequences and adaption to emergencies | DJSIR | Councils |
Implement approved funded activities, projects, and programs to assist economic and business recovery and encourage the resumption of trade following an emergency | DJSIR | Regional Tourism Boards Visit Victoria |
Assist businesses to navigate available information and advice following an emergency, including through industry associations and business networks | DJSIR | Councils |
Provide knowledge and skills for enhancement opportunities for workforces and businesses to build resilience and support economic recovery | DJSIR | Councils |
Coordinate the insurance industry response, information, and advice | ERV |
Table 17: Recovery coordination: built environment
Lead and support agencies for recovery services, within recovery activities that occur across the built environment. The built environment considers the impacts that an event may have on essential physical infrastructure including essential services, commercial and industrial facilities, public buildings and assets and housing.
Buildings and assets (Activity leads)
Management of risk and facilitating restoration of buildings and assets
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Coordination of approved state-led or supported clean-up | ERV | |
Survey and make a determination regarding occupancy of damaged residential buildings (when safe to do so) | Councils | |
Provision of financial assistance to Councils for the restoration of essential municipal assets | EMV | |
Undertaking the assessment, restoration, clean-up and rehabilitation of public buildings and assets where an agency is the owner or manager of that respective building or asset | Respective asset owner or managing agency | DE (schools) DTP (roads, bridges) |
Administration of insurance claims for state assets | VMIA | |
Insurance and claims management advice and support for Departments and participating agencies during an emergency | VMIA | |
Provide advice and information on land use planning, building historic heritage, land surveying and spatial services to facilitate restoration of buildings, heritage listed places, and assets | DTP |
Energy services (DEECA)
To build resilience within the energy sector from emergencies and minimise the impact on Victoria’s economy and communities
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Electricity services asset reinstatement and return to reliable supply | DEECA lead government liaison | AEMO Electricity companies |
Gas services asset reinstatement and return to reliable supply | DEECA lead gov’t liaison | Gas companies and other pipeline companies |
Restoration of liquid fuel supply | DEECA lead gov’t liaison | Fuel companies Pipeline companies |
Provide information and funding to enable homes and small business affected by emergency events to install new or replacement renewable energy systems | DEECA (Solar Victoria) |
Public telecommunications (DGS)
To build resilience within the telecommunications sector from emergencies and minimise the impact on Victoria’s economy and communities
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Public telecommunications assets reinstatement and return to reliable supply | DGS lead gov’t liaison | Telecommunications carriers |
Reticulated water and wastewater services (DEECA)
To minimise disruptions to water and wastewater services and replace essential water used for bushfire firefighting operations
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Recovery and rehabilitation of reticulated water supply | ||
Restoration of reticulated wastewater (sewerage) services (where supply occurs) | PV | |
Replacement of essential stock and domestic water used for bushfire firefighting operations | Water corporations |
Transport (DTP)
To build resilience within the transport sector from emergencies and minimise the impact on Victoria’s economy and communities
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Restoration of services and land transport network links to airports | DTP lead gov’t liaison | Airport owners and operators Other agencies and businesses as required |
Restoration of port infrastructure | DTP lead gov’t liaison | Port Managers Other agencies and businesses as required |
Undertaking the assessment, restoration, clean-up and rehabilitation of roads, bridges, tunnels and culverts asset managers are directly responsible for managing. | DEECA (strategic fire network, forest and public land) DTP (owned or managed) Councils (council owned or managed) | Infrastructure operators VicTrack (rail crossings, rail corridor networks)
|
Restoration of bus, rail and contracted ferry services | DTP | Transport operators |
Waste service disruption (DEECA)
To provide support and take action to minimise disruptions to waste and recycling services
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Co-ordination of waste service and asset reinstatement and return to reliable services | DEECA lead gov’t liaison | Waste companies |
Implement approved assistance, actions and projects related to waste service and waste sector recovery | DEECA |
Table 18: Recovery coordination: Natural environment
Lead and support agencies for recovery services, within recovery activities that occur across the natural environment. The natural environment considers the impact that an event may have on a healthy and functioning environment, which underpins the economy and society. Components of the natural environment include air and water quality; land degradation and contamination; plant and wildlife damage/loss; and national parks, cultural and heritage sites.
Natural environment, public land and inland waters (DEECA)
Manage consequences and mitigate risk to the natural environment on public land
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Undertake erosion control on public land to help manage risk to public safety, natural and cultural assets and values, and infrastructure | Relevant land manager | |
Rehabilitate, restore and reinstate public land and tourism and visitor assets that DEECA or PV is directly responsible for managing to mitigate risks | DEECA/PV | CMAs Other relevant land managers |
Coordinate clean-up activities for the disposal of deceased animals (domestic, native and feral) | Relevant land manger | RSPCA |
Coordinate the clean-up for fish death event due to natural causes on public waterways (non-commercial fish populations and excluding disease outbreaks) | ||
Provide advice and information services to Councils and delegated public land managers and community groups | ||
Develop and implement protection activities to support ecosystem recovery and regeneration | DEECA | |
Waste pollution management strategies | DEECA | EPA |
Protection and management of Aboriginal cultural heritage places and values on public land | DPC | |
Protection and management of historic heritage sites (including those under the Heritage Act 2017 and the Aboriginal Heritage Act 2006) on public land | DTP |
Wildlife and threatened ecosystems and species (DEECA)
Service | Recovery lead agencies (RecLAs) | Recovery support agencies (RecSAs) |
---|---|---|
Scientific and technical advice on response plans and targeted interventions to maintain species diversity and presence within an ecosystem | DEECA | Zoos Victoria |
Monitor the rehabilitation of injured wildlife | DEECA | PV |
Management, care and release of salvaged animals taken into captivity to maintain species diversity | DEECA | PV |
Survey and protect threatened bird, marsupial, aquatic and plant species | DEECA |
Footnotes
- Refer to Municipal Emergency Management Plans for local emergency recovery arrangements as they may differ from those listed in the Recovery coordination tables (tables 14-18). Councils recovery coordination responsibilities include local level coordination for the 2019-20 Eastern Victorian Bushfires
- Where Councils are listed as the RecLA, this is a local level function and escalation can still occur to the RecCA if required.
- The coordination of spontaneous volunteers may also occur during the response (including relief) phase of an incident
- ‘Strategic’ relates to the broad strategy for spontaneous volunteers and not the management of spontaneous volunteers in response to an event
- As part of the recovery coordination function
- WorkSafe can provide occupational health and safety advice of a general nature. This advice may direct duty holders to the relevant provisions of any legislation administered by WorkSafe, and to any guidance material published by WorkSafe with respect to particular obligations. However, WorkSafe cannot provide advice on how legislation should be applied in any specific circumstance, and the advice provided by WorkSafe does not constitute legal advice. Duty holders should seek their own independent advice on how the requirements of WorkSafe-administered legislation should be applied
- EPA will initially lead the investigation to determine the cause of a fish death event, in accordance with EPA publication 1793 Interim Response Guide for Fish Death Events. Refer to Natural and Cultural Heritage Rehabilitation core capability (critical task 18.4), for more information.